Frequently asked questions about the IAPHL listserv

I am getting too many emails. How do I change my settings?

Log onto Knowledge Gateway with your username and password. Then select the “My Account” option in the top right corner. Click on Preferences, then select your email preference. Options include “Immediate,” “Daily,” “Weekly,” “Monthly,” and “None.” If you choose daily, weekly, or monthly, you will receive one email per day/week/month with all IAPHL messages embedded. If you choose “None” you won’t receive any emails, but you can visit Knowledge Gateway to view the messages whenever you wish.

How do I update my language preferences? 

To receive messages in English, French, Spanish, Portuguese, or Indonesian, adjust your language preferences in Knowledge Gateway. Log onto the Knowledge Gateway with your username and password; select the “My Account” option in the top right corner; click on “Preferences;” select your preferred language. You will receive emails in your language of choice (English, French, Spanish, Portuguese, or Indonesian only).

I tried logging onto Knowledge Gateway, but I don’t remember my username and/or password.

Your user name is your email address that you use to receive IAPHL messages. If you do not remember your password, click on “Set New Password” on the Knowledge Gateway home page. If you still have problems, contact us at

How do I post a new message?

If you would like to start a new discussion on the listserv, simply send an email to You can also login to the Knowledge Gateway platform, go to the “Discussions” tab, and select “Start Discussion.”

How do I respond to a current discussion?

Hitting “reply” to any listserv message will continue the conversation by replying to the entire listserv.

I posted a message to the listserv. Why hasn’t it been shared with the IAPHL community?

When you post a message to the listserv, it will sit in a queue before one of the administrators approves or rejects the message. The administrator may make small edits to the message, such as fixing formatting or spelling errors, before posting. Here are a few reasons why your message may not have gone through:

  • Any congratulatory, acknowledgement of thanks, or greeting. While a handful may be posted, the IAPHL team does not want to clog your email box with repetitive emails.
  • A specific question or request to an IAPHL colleague; send these directly to that person via email.
  • Inappropriate language (disrespectful) or harassment. IAPHL is a community that shares ideas, lessons, and experiences. It does not tolerate any inappropriate language or harassment.

A topic has been in discussion for a long time. Why hasn’t the admin group stopped the discussion?

Unlike a scheduled moderated discussion where a moderator(s) often transitions and eventually ends a topic, regular discussions are not led by a particular person. Administrators will not stop the discussion because we would like all IAPHL members to have the chance to contribute. If a topic is still generating a useful discussion we will let it run.

Why have I not been given my IAPHL membership certificate yet?

You can now download your personalized membership certificate directly from your account! Log onto Knowledge Gateway with your username and password; select the “My Account” option in the top right corner; click on “My Profile” and then you should see a “Membership Certificate” box with a “Download” button. Click the “Download” button and a PDF version of your certificate should download directly to your device.

I see a job posted on IAPHL listserv, but need more information. Where can I get help?

Write directly to the group or person posting the position. This will be in the message. Do not write to IAPHL because we have only as much information as you have.

My country does not have an IAPHL Country Chapter. How do I start a Country Chapter? 

If you and your colleagues are interested in starting an IAPHL Country Chapter, please email the IAPHL Secretariat at It only takes a few members to start a chapter!

Where can I find more information on resources about public health supply chain?

The IAPHL website is a comprehensive site for members and non-members alike to access information through on-line courses, on-site courses, webinars, case studies, publications, and other e-learning opportunities under the “Resources” tab on the upper-right corner. You will also find job opportunities listed under Job Board. If you or your company would like to advertise a job opportunity, please consider becoming a sponsor of IAPHL. For more information on our sponsorship packages, visit the Sponsor Us page.

I would like to contact the administrators. Who do I email?

Please email us at Please do not email the listserv (